| ~ General Info ~
Q) What information needs to be keyed manually?
A) None unless you have special requirements that you have in addition to your business systems.
back to top
Q) Can specific dealer personnel access the ScanIt Parts data from outside the dealership?
A) Yes. The ScanIt Parts system runs on a standard PC configuration. Many dealers access the data from different locations. Whether you are in the dealership or located elsewhere you can get to the data in many ways. Some of the ways might be through an internet connection, or a LAN connection.
back to top
Q) Where can I purchase labels for the scanner guns?
A) Labels are purchased directly through IPS. Please contact us and we will get them to you as soon as possible.
back to top
Q) How do I backup my files for ScanIt Parts™
A) In your ScanIt Parts program folder, you will find a folder called Backup. Inside this folder is a zipped file that contains all of your ScanIt Parts data. This information is backed up nightly and saved on your computer, and you can make a copy of this zip file at any time and store it wherever you need.
back to top
Q) My server computer crashed and I need to move to a new one. What do I do?
A) This depends on what went wrong with your computer. If you can recover the program files, you can migrate them from the old server to the new one just like any other files. If you cannot recover the whole program, but made a copy of the backup files (or can get the backup zip file from the old computer), contact us and we can help you move it to the new computer. Lastly, if all else fails, we can download the IPS Support program and install the newest version of ScanIt Parts through your Internet connection.
back to top
Q) Can I print to my DSP/DMS printer?
A) Yes. The ScanIt Parts program can print to any computer on your network as long as it is configured on the computer that acts as our server.
back to top
~ Interfacing with your DSP/DMS ~
Q) What is a DSP?
A) DSP stands for Dealer Service Provider. Some common DSPs are ADP, EDS/ARG, Reynolds & Reynolds, and Arkona. There is no significant difference between a DSP and a DMS. Both are also considered business systems.
back to top
Q) What is a DMS?
A) DMS stands for Dealer Management System. Some common DMSs are ADP, EDS/ARG, Reynolds & Reynolds, and Arkona. There is no significant difference between a DMS and a DSP. Both are also considered business systems.
back to top
Q) How does this system interface with our DSP/DMS?
A) The ScanIt Parts™ system interfaces to your DSP/DMS through an Ethernet network connection controlled by the Interact program included in our system.
back to top
Q) What information is scanned into my DSP/DMS?
A) Parts scanned at the receiving dock are automatically receipted into the DSP/DMS under the correct Control #
back to top
Q) What DSP/DMS does it interface with?
A) Presently, it interfaces with ADP, Arkona, EDS/ARG and Reynolds & Reynolds DSP and DMS.
back to top
~ Installation and Setup ~
Q) What hardware is involved in an installation?
 1. PC Server (Windows 2000 Professional or Windows XP Professional required)
2. Access Point (data receiver) with antenna for the Scanner unit to connect to
3. Scanner unit with radio frequency (wireless) capabilities
back to top
Q) Does this system have to be standalone?
A) No, but we suggest it to be on a dedicated machine to maximize the efficiency of the scanning and printing services.
back to top
Q) Are there any firewalls incorporated in the ScanIt Parts system where there are multiple access points?
A) The access point installed at the dealership connects to the central server using standard Ethernet cabling and uses the TCP/IP protocol. Because this is a standard connection, many security techniques, including a firewall, can be used to protect the transfer within and outside a dealership. The ScanIt Parts system does not use any proprietary transmission methods.
back to top
Q) Will the ScanIt Parts system handle an inventory consisting of 100,000 part numbers?
A) Yes. The ScanIt Parts system was designed from the start to handle very large inventories. We currently have several dealers with inventories of that size or bigger. The system can handle thousands of open order lines at any one time.
back to top
Q) My warehouse is 100,000 square feet and has many girders and support posts. Will the system have trouble transmitting and receiving in this environment?
A) No. ScanIt Parts has been used in many dealership warehouses with different configurations. To cover a 100,000 square foot warehouse, you may need to purchase multiple antennas to cover the complete warehouse, though. See the next question for an explanation of this.
back to top
Q) How far from the access point can the scanner gun operate
A) The scanner guns will communicate approximately 500 ft. from the access points (this is a radius coverage). If multiple access points are added, the access points will automatically overlap coverage without any special setup.
back to top
Q) How many scanner guns are supported by the ScanIt Parts system?
A) The total number of scanner guns that ScanIt Parts will support is 254. Some of the largest ScanIt Parts locations use anywhere from 3 to 5 scanner guns. Most dealerships run using 1 to 2 scanners.
back to top
Q) If I have more than one scanner gun, can I "overload" the system by having multiple scanner guns scanning?
A) No. You should never be able to "overload" the system because of the scanners. Since the ScanIt Parts system is PC based, if the scanner ever starts to slow down, a simple upgrade to the hardware on the PC may be required. Things that will improve the speed and stability of the system are increased memory and increased storage space. If you notice your system running slowly, it could also be an anti-virus program interfering or too many programs running at one time.
back to top
Q) For an inventory of 50,000+ part numbers with 1300 line items, how many ScanIt Parts scanners would be needed?
A) We have several dealerships scanning this volume or higher per day. It is rare for a dealership to have more than four scanners.
back to top
~ Scanning and Printing
~ Q) I want different information to print on the labels that come from the scanner gun. Is this possible?
A) The ScanIt Parts system ships with a standard scanner label. This works for many dealerships, but the label can be customized for a dealership with minimal cost.
back to top
Q) What happens if someone tries to scan the same part more than once?
A) If the part is only on 1 open order, the ScanIt Parts program will turn the scanner beam off and notify the user that the part number is invalid. If the part is on multiple open orders, the ScanIt Parts program will turn the scanner beam off and prompt the user for a control number.
back to top
Q) The gun scans, but no label comes out?
A) Low battery. First try changing the battery with a new one. If this does not solve the problem please contact your technical support representative. It could also be a loading malfunction. Take the labels out and reload them carefully.
back to top
Q) Does a group number appear on every label?
A) We carry the group number in our database files, and customized labels can be made for a modest cost.
back to top
Q) When I scan a part, I am asked for a quantity?
A) If this occurs then you just need to enter the quantity that is in front of you. If you know you have three of something, you still just enter the quantity directly in front of you. Even if you have to enter the quantity one, three times. This will only occur if you have more than 1 on order.
back to top
Q) When I scan a part, the gun asks me for a control number?
A) This will only occur if you have same part number on multiple control numbers.
Example) A part number that is on a special order and is also on a stock order.
back to top
Q) I'm in the middle of scanning and my gun goes blank?
A) Low battery. First try changing the battery with a new one. If this does not solve the problem the gun may need repair. Please contact your technical support representative.
back to top
Q) The gun keeps printing a blank label?
A) First, make sure that the supply cover is securely closed by pushing down on it. Both sides of the cover should be checked to ensure they are properly closed. If this does not fix the problem, turn the gun off and remove the labels. There are two printer sensors: one underneath the roll of labels and one on the flap where the labels come out. They look like little back squares with a tinted window. Verify that the printer sensors are clean. If they are not, use some rubbing alcohol to clean them. Then reload the labels carefully. If the problem is still occurring, the printer head may be damaged and need to be repaired. Please contact your technical support representative.
back to top
Q) I turn the gun on and the screen says "Press ENTER to connect"?
A) This is normal. When you see the message you need to press "ENTER" to connect to the host computer. After you have made your connection you will be prompted with a menu of choices.
back to top
Q) How do I reprint the last label?
A) To reprint the last label printed, you just need to press the keys: "CTL + R".
back to top
Q) How do I print bin labels or bar code labels?
A) To print Bin Labels or Bar Code labels, you just need to press the keys: "CTL + B".
back to top
Q) I scanned the wrong part and now it is asking me for a control number, which I don't have. How do I reset without saving the part?
A) To reset the gun without saving a part, you just need to press the keys: "CTL + X". You can also press the ESC key.
back to top
Q) How can I get a bin label to come out for every scanned part?
A) To get a Bin Label to come out for every part, you just need to press the keys: "CTL + P", which turns on print mode. To turn it off, just press the key sequence again.
back to top
Q) When I scan a part it comes up invalid?
A) If the part that you scan comes up invalid there are a few different things that could be wrong:
1. The part number may not be on order. All parts to be scanned must be on order.
2. You could be scanning an invalid bar code. Type in the part number and press ENTER.
back to top
Q) What do I do if an error occurs on the server within the ScanIt Parts program?
A) Restart the server and see if the error happens again. If the error occurs again please contact your technical support representative. Have the error number and error description ready.
back to top
Q) When I scan a part it does not go into my DSP/DMS?
A) If a part does not go into the DSP/DMS, there are a few different reasons:
1. The part could not be found on the DSP/DMS
2. The part number that you have is different than the one on the DSP/DMS
3. The quantity that you have is different than that on the DSP/DMS
4. The control number could be wrong
back to top
Q) How do I find out if I am over or shorted parts?
A) To find out if you are over or shorted parts you will have to run the "Over/Short Analysis" report. This report will tell you the shipment number and status on each part.
back to top
Q) What do I do if the bar code does not scan?
A) Type the part number in using the scanner keyboard. Press enter to receive the part into inventory.
back to top
Q) Interact failed to connect because the 'maximum number' of sessions/ports has been reached.
A) This is a common problem, and is due to the limited number of sessions or ports you purchased from your DSP/DMS. When Interact tries to connect to your DSP/DMS, it requires a session or port (depending on the DSP/DMS), just like all other applications you run to use their systems. Try to connect with your direct connection and it will give the same error until a session/port is available. While you may have plenty of sessions/ports, it is very likely that several people on your network are running multiple applications that use up those sessions/ports. Have some of them close down a connection or two and Interact should automatically connect.
back to top |
